1jbet Privacy Policy — Your Data, Protected

This Privacy Policy ("Policy") sets out the practices of 1jbet (the "Company", "we", "us", "our") regarding the collection, use, storage, disclosure, and protection of personal data belonging to users ("you", "User") of the 1jbet platform at https://1jbet.net, including all associated mobile interfaces, gaming services, sportsbook products, and customer support channels (collectively, the "Platform").

1jbet is operated by an internationally licensed gaming company subject to ongoing regulatory oversight. Our data protection obligations arise from multiple frameworks, including the requirements of our gaming licence, GDPR-aligned international standards, and applicable data protection norms relevant to users based in Pakistan and other permitted jurisdictions.

By creating a 1jbet account, depositing funds, placing a wager, or otherwise using the Platform, you confirm that you have read and understood this Privacy Policy and that you consent to the data practices described herein. If you do not agree with this Policy, you must not use the Platform.

This Policy should be read alongside the 1jbet Terms & Conditions and Responsible Gaming Policy. Together these documents form the full agreement between you and the Company regarding your use of the Platform.

1jbet collects personal data through several distinct channels. The categories of personal data we collect and the circumstances under which we collect them are as follows:

2.1 Registration Data

When you create a 1jbet account, we collect the information you provide directly, including:

• Full legal name as it appears on your CNIC or passport
• Date of birth (used for mandatory age verification)
• Residential address including city (e.g., Karachi, Lahore, Rawalpindi)
• Pakistani mobile phone number
• Email address
• Preferred account currency (PKR by default)
• Username and encrypted password

2.2 KYC Verification Data

To comply with our licence obligations and applicable anti-money laundering (AML) requirements, we collect identity verification documents including:

• Pakistani National Identity Card (CNIC) — front and back image
• Valid Pakistani passport (photograph and personal data pages)
• Proof of address documents such as utility bills or bank statements
• Selfie or video verification image where required
• Payment method ownership proof (e.g., JazzCash or EasyPaisa account screenshots)

2.3 Financial Transaction Data

We record all financial activity associated with your account, including deposit amounts, withdrawal requests, payment method identifiers, PKR transaction values, and bonus credits. This data is retained for regulatory and audit purposes.

2.4 Usage and Behavioural Data

As you use the Platform, we automatically collect technical and behavioural data including:

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Pages visited, time spent, and navigation patterns on the Platform
• Betting and gaming history, including stake amounts and game preferences
• Session duration and login frequency

2.5 Customer Support Communications

When you contact 1jbet via live chat or email, we retain records of those communications — including any personal information you provide in the course of seeking assistance — for quality assurance, training, and dispute resolution purposes.

1jbet uses the personal data it collects for clearly defined, legitimate purposes. We do not use your data for any purpose beyond those listed below without first obtaining your explicit consent:

Where GDPR-aligned frameworks apply, 1jbet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the agreement between you and 1jbet — including account management, payment processing, and delivery of gaming services.
• Legal obligation: Processing required to comply with our gaming licence conditions, AML legislation, and any applicable regulatory reporting obligations.
• Legitimate interests: Processing carried out for fraud prevention, security monitoring, platform analytics, and responsible gaming risk assessment — where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for direct marketing communications, where you have given explicit, informed consent that can be withdrawn at any time without affecting your account status.

1jbet does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Data sharing is limited strictly to the following categories of recipients, each engaged under binding data processing agreements:

5.1 KYC and Identity Verification Providers

We work with regulated, internationally certified identity verification services to carry out CNIC and document checks. Your identity documents are transmitted over encrypted channels and are used solely for verification purposes. These providers are prohibited from using your data for any other purpose.

5.2 Payment Processors

To process your PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20, we share the minimum required transaction data with the relevant payment service provider. Each provider is subject to their own privacy and security obligations under applicable financial regulation.

5.3 Regulatory and Law Enforcement Bodies

Where required by law, court order, or our licensing obligations, 1jbet may disclose account and transaction data to the relevant financial intelligence unit, regulatory authority, or law enforcement agency. Such disclosures may be made without prior notice to the user where legally mandated.

5.4 Platform Technology Providers

Our gaming platform, hosting infrastructure, and customer support tools are provided by third-party technology partners. These providers access data only to the extent required to deliver the contracted service and operate under strict confidentiality obligations.

As an internationally licensed gaming platform, 1jbet may process and store your personal data on servers located outside Pakistan. Where such transfers occur, the Company ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable data protection frameworks, including:

• Standard contractual clauses adopted between 1jbet and the receiving entity
• Transfer to jurisdictions recognised as providing adequate levels of data protection under applicable international law
• Binding corporate rules where data is transferred within a group of companies operating under a shared compliance framework

By using the 1jbet Platform, you acknowledge that your data may be transferred internationally and consent to such transfers on the terms described in this section.

1jbet retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

On expiry of the applicable retention period, data is securely deleted or anonymised in accordance with our internal data disposal procedures.

The 1jbet Platform uses cookies and similar tracking technologies to provide core functionality, improve performance, and deliver a personalised experience. The following categories of cookies are used:

8.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function and cannot be disabled. They are set in response to actions you take, such as logging in to your account, maintaining your active session, or managing your security preferences. No personal data is shared with third parties as a result of these cookies.

8.2 Performance and Analytics Cookies

These cookies collect anonymised information about how visitors use the Platform — such as which pages are visited most frequently and whether error messages are received. This data helps us improve the 1jbet experience. The information collected is aggregated and does not identify individual users.

8.3 Functional Cookies

Functional cookies remember choices you have made on the Platform — such as your preferred language, PKR currency display, or notification settings — to provide a more personalised experience on subsequent visits.

8.4 Managing Cookies

You can control and manage cookies through your browser settings. Please be aware that disabling certain categories of cookies may affect the functionality of the 1jbet Platform, including your ability to log in and use account features. Instructions for managing cookies in common browsers are available through your browser's help documentation.

The security of your personal data is a core operational priority at 1jbet. We implement a layered set of technical and organisational security measures appropriate to the risk level of the data we process:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the 1jbet Platform
• Encryption of sensitive data at rest, including KYC documents and financial records
• Access controls ensuring that employee access to personal data is restricted on a strict need-to-know basis
• Regular penetration testing and vulnerability assessments carried out by independent third-party security firms
• Two-factor authentication (2FA) available to all users via their registered Pakistani mobile number
• Automated anomaly detection systems to identify unusual account activity in real time
• Staff data protection training and confidentiality obligations binding on all personnel with access to user data

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 1jbet will notify the relevant supervisory authority within the timeframe required under applicable law, and will notify affected users without undue delay where the breach is likely to result in a high risk to them.

Subject to applicable law and the terms of our gaming licence obligations, you have the following rights in relation to the personal data 1jbet holds about you:

• Right of Access: You may request a copy of the personal data we hold about you at any time. We will respond within 30 days of receiving a valid request.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request correction. You may also update basic account details directly through your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations (see Section 7). Certain data — particularly KYC and financial records — cannot be deleted while regulatory retention requirements remain in force.
• Right to Restrict Processing: You may request that we restrict how your data is used in certain circumstances — for example, while you contest its accuracy or object to our processing.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request that we provide your data in a structured, machine-readable format suitable for transfer to another service provider.
• Right to Object: You have the right to object to processing of your data carried out on the basis of legitimate interests, including profiling and direct marketing. On receipt of a valid objection to marketing, we will cease all promotional communications immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact the 1jbet support team via live chat or at the email address listed in Section 14. We will verify your identity before processing any data rights request and will respond within 30 calendar days.

The 1jbet Platform is strictly for individuals aged 21 and above. We do not knowingly collect or process personal data belonging to any person under the age of 21 under any circumstances.

Age verification is conducted at the point of registration and prior to the processing of any withdrawal. Where an account is found to have been registered by a person under 21, that account will be immediately suspended, all associated funds held pending investigation, and all personal data collected in connection with the underage account handled in accordance with applicable child data protection law.

1jbet strongly recommends that all adults sharing a device with minors make use of available parental control tools and ensure that their 1jbet login credentials are not accessible to persons under the age of 21.

1jbet sends promotional communications — including notifications about PSL betting promotions, bonus offers, new game launches, and platform updates — only to users who have explicitly opted in to receive them at the point of registration or through their account notification settings.

If you opt in to marketing communications, you may receive messages via:

• Email to your registered address
• SMS to your registered Pakistani mobile number
• In-platform notifications when you are logged in

You can withdraw your consent to marketing communications at any time by:

• Clicking the "unsubscribe" link in any 1jbet email
• Updating your notification preferences in your account settings
• Contacting the 1jbet support team via live chat or email

Withdrawal of consent to marketing will not affect your ability to use the Platform or receive service-related communications about your account, deposits, withdrawals, or security alerts.

1jbet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify you by updating the effective date at the top of this document and, where appropriate, by sending a notification to your registered email address.

Your continued use of the 1jbet Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must stop using the Platform and may request voluntary account closure in accordance with the 1jbet Terms & Conditions.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 1jbet handles your personal data, please contact our Data Support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the 1jbet Platform
• Average response time: 3–5 minutes via live chat, up to 24 hours via email

Our support agents — including Urdu-speaking staff — are available around the clock to assist users across Pakistan, including Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Multan, and Peshawar.

All data rights requests (access, deletion, correction, portability) should be submitted via email with the subject line "Data Rights Request" along with sufficient information to verify your identity. We will acknowledge receipt within 2 business days and provide a substantive response within 30 calendar days.